Use Lobby Kiosk
Check in, finish paperwork, leave feedback, or schedule from the front desk tablet.
Use the lobby kiosk when you are at the clinic and the front desk tablet is available.
Who does this: Patients and caregivers at the clinic.
Steps
Start at the front desk tablet.
Select Check In if you are here for today's appointment.
Select Start Check-In.
Enter First name, Last name, and Date of birth.
Select Find Appointment.
Select Yes, Check Me In on the matching appointment.
Select Complete now for each required item if Complete before check-in appears.
Select Done on the completion screen.
Tip: The kiosk may also show Finish Intake Paperwork, Feedback, or Schedule. Lobby feedback is separate from feedback links delivered through the patient portal.
When scheduling, choose the payment method requested by the clinic. Cash-pay and insurance visits are added to the clinic's billing record. If you choose a credit or debit card, the kiosk opens a secure Stripe checkout; the appointment is not confirmed until that payment step succeeds.
Troubleshooting
The kiosk cannot find my appointment. Check the spelling and date of birth, then select Try Again.
The kiosk says tasks are pending. Complete the listed tasks before checking in.
Related
- Before this: Configure Lobby Kiosk
- After this: Check In From Links
- Instead: Manage Appointment Links
Need help? Contact your administrator or reach out to support.