Send Portal Messages

Use portal messages when your clinic has enabled secure messaging for your account.

Who does this: Patients and caregivers.

Steps

Open the patient portal.

Select Messages.

Review existing messages from You and Clinic.

Choose a topic if the topic selector is shown (for example General question or Appointment question).

Enter your message in the message box.

Select Attach to add a file, or Mention document to reference a shared document (optional).

Select Send.

The new message appears in the thread.

Select an attachment if one appears in a received message and you need to download it.

Common pitfall: Do not use portal messages for emergencies.

I see "No messages yet." You can start a new message if the message box is available.

The message will not send. Check that the message has text, then try again.

Need help? Contact your administrator or reach out to support.