Submit Visit Feedback
Sign in to the patient portal, rate a visit, and send private feedback to the clinic.
Submit visit feedback when your clinic sends a portal feedback link after a visit. You will sign in with the clinic's email or SMS verification code before the survey opens.
Who does this: Patients and caregivers.
Steps
Open the feedback link from your clinic. It takes you to the clinic's patient portal.
If asked, enter your email address or phone number and the one-time verification code. After sign-in, the portal returns you to the feedback survey.
Select a star rating.
Answer each required follow-up question that appears.
Use Anything else? to add an optional note.
Select Send feedback.
Select Done on the thank-you screen, or continue to the public review option if one appears.
Common pitfall: Feedback links may expire after a set period.
Troubleshooting
The link is expired. Ask the clinic if they can send a new feedback link.
The feedback page asks me to sign in. Complete the portal verification step with the email address or phone number your clinic has on file.
I cannot submit. Select a rating and answer any required follow-up questions.
Related
- Before this: Join Telehealth Visits
- After this: Use Clinic Home Page
- Instead: Use Lobby Kiosk when you are at the clinic; kiosk feedback is a separate public flow.
Need help? Contact your administrator or reach out to support.