Review Portal Profile

Use the portal profile to review the details your clinic has on file and request corrections.

Who does this: Patients and caregivers.

Steps

Open the patient portal.

Select Profile.

Review your details under Demographics, Contact, and any other sections shown.

Note the Read-only · managed by clinic badge — profile fields are maintained by your clinic.

To fix something, select Request change on the relevant section, or open Requests.

Enter the corrected value and submit the request.

Wait for your clinic to review the request before the change is applied.

Tip: Profile fields are read-only. Use Request change to ask the clinic to update them, then track the request on the Requests page.

My phone says it is not available. Your clinic has not added it yet. Select Request change under Contact to send the correct number.

My name or email is wrong. Select Request change on the matching section to submit a correction for clinic review.

Need help? Contact your administrator or reach out to support.